Below are a list of some common questions that our customers ask, but if your question isn't answered here please don't hesitate to get in touch. We're water cooler specialists and we pride ourselves on giving honest and straightforward advice.


How long is the warranty for the water boiler?

Our equipment has a 12 month manufactures warranty. Warranty runs for 12 months from delivery date. The Warranty covers parts & labour for technical faults but is NOT valid if the issue is caused by scale build up due to lack of a filter.

Could you arrange installation of the water boiler?

Yes from only £99 + VAT we install using our professionally qualified engineers.

Can the water boiler be installed to tank fed water?

These can only be installed to tank water if it is a sealed tank and certified as chlorinated annually.

How long will a typical installation take for one of your engineers?

Typically a water cooler can take only 45 minutes and a boiler 60 minutes. This is subject to boiler site from water source.

How long from placing an order can we expect delivery?

We can ship and deliver within 72 hours.

Can we order replacement filters from you in the future?

Of course, we would always be happy to supply filters?

Can you supply plumbing fittings for installation?

Yes if you decide to arrange installation yourselves we can supply the necessary fittings.

Can we pay by credit card?

Yes we take major credit cards.

Can you offer service contacts for cleaning, filter changes etc?

Certainly, and we would recommend this for longevity of your water cooler.

Do you offer maintenance?

If you would like peace of mind regarding maintenance we would recommend renting rather than purchasing. However if purchasing is your preferred option we will be happy to send an engineer for a small call out fee.

Can you service or maintain our existing water cooler purchased elsewhere?

Yes we would be happy to do so. Please contact us with your model(s) details.